Terms of Service WhatsApp

Agent Zilopa

Last Updated: February 6, 2026

1. Acceptance of Terms

Welcome to Agent Zilopa. By accessing or using our WhatsApp chatbot service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Agent Zilopa (“we,” “us,” or “our”).

2. Description of Service

Agent Zilopa is an automated conversational service accessible through WhatsApp. The Service provides:

  • Automated responses to user inquiries

  • Customer support for Zilopa e-commerce

  • Interactive messaging using artificial intelligence workflows

  • Conversation handling powered by N8n automation

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time without prior notice.

3. Eligibility

You must be at least 13 years old (or the age of digital consent in your jurisdiction) to use this Service. By using the Service, you represent and warrant that:

  • You meet the minimum age requirement

  • You have the legal capacity to enter into these Terms

  • You will comply with all applicable laws and regulations

  • All information you provide is accurate and current

4. User Responsibilities

4.1 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Service for any illegal or unauthorized purpose

  • Send spam, unsolicited messages, or engage in harassment

  • Transmit harmful code, malware, or disruptive content

  • Attempt to gain unauthorized access to the Service

  • Misrepresent your identity, affiliation, or authority

  • Collect or harvest information about other users

  • Distribute hate speech or violent content

  • Violate any applicable laws or third-party rights

4.2 Account Security

You are responsible for maintaining the security of your WhatsApp account. Any activity conducted through your account is your responsibility.

5. WhatsApp Platform Terms

Our Service operates on the WhatsApp Business Platform provided by Meta. By using our Service, you also agree to comply with:

  • WhatsApp Terms of Service

  • WhatsApp Business Terms

  • Meta’s Terms of Service and Policies

Your use of WhatsApp to access our Service is governed by WhatsApp’s platform terms. We are not responsible for WhatsApp or Meta’s operations or policies.

6. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our data practices as described in the Privacy Policy.

7. Intellectual Property Rights

7.1 Our Content

All content, features, and functionality of the Service (text, graphics, logos, icons, images, software) are the exclusive property of Zilopa or its licensors and are protected by copyright, trademark, and other laws.

7.2 Your Content

You retain ownership of any content you submit through the Service ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, and process your content to provide and improve the Service.

7.3 Restrictions

You may not:

  • Copy, modify, or distribute our content without permission

  • Reverse engineer any Service components

  • Remove or alter legal notices or trademarks

  • Use our branding without written consent

8. Disclaimers and Limitations of Liability

8.1 Service "As Is"

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND.

8.2 No Guarantee of Accuracy

We do not guarantee that:

  • The Service will be uninterrupted or error-free

  • Responses will be accurate or meet your expectations

8.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Zilopa SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICE.

8.4 Not Professional Advice

Information provided through the Service does not constitute professional advice (legal, financial, medical, or otherwise).

9. Indemnification

You agree to defend and hold harmless Zilopa from any claims, losses, or liabilities arising out of your use or misuse of the Service, your violation of the Terms, or your User Content.

10. Service Modifications and Termination

10.1 Our Right to Modify

We may modify, suspend, or discontinue the Service at any time, with or without notice.

10.2 Termination by You

You may stop using the Service at any time. To request deletion of your data, contact us as described below.

10.3 Termination by Us

We may terminate or suspend your access immediately for any reason, including if you violate these Terms.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of France. Any dispute shall be resolved through negotiation and, if necessary, binding arbitration.

12. Changes to Terms

We may revise these Terms at any time. We will notify users by updating the “Last Updated” date. Continued use of the Service indicates acceptance of the updated Terms.

13. Severability

If any provision is held unenforceable, it shall be limited or removed without affecting the remainder of the Terms.

14. Entire Agreement

These Terms, together with our Privacy Policy and other legal notices, constitute the entire agreement between you and Zilopa.

15. Contact Information

If you have questions about these Terms, you may contact us:

📧 Email: board.zilopa@gmail.com
📞 Phone: +33 6 68 88 36 83
🏢 Address: 40 rue de Chabrol, 75010 Paris, France

16. Acknowledgment

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.

© 2026 Agent Zilopa. All rights reserved.